Public group classes
Cancel a confirmed Volume & Momentum Intensive or Weekend Evidence Lab by email at least 14 calendar days before its first scheduled meeting for a full refund of the class fee. Cancellations received 7–13 days beforehand are eligible for a 50% refund or one transfer to another date within six months, subject to availability.
With fewer than 7 days’ notice, the fee is non-refundable because the small seat has been held and room, printing, and instructor preparation have been committed. You may nominate another suitable adult participant before the class begins, provided we can confirm that the prerequisite knowledge and conduct terms are understood.
Missing one meeting of a multi-session intensive does not create a partial refund. We provide the relevant folio and annotations, but cannot guarantee a make-up meeting.
Private sessions
A private session may be rescheduled once without charge when notice reaches us at least 48 hours before the appointment. Cancellation at least 72 hours beforehand receives a full refund. Cancellation between 48 and 72 hours receives a 50% refund.
With less than 48 hours’ notice, or for a no-show more than 20 minutes after the agreed start without contact, the session fee is non-refundable. This reflects examples already selected and instructor time set aside. If preparation has not begun and an exceptional event prevented notice, we may offer a new time at our discretion.
Custom group instruction and deposits
In-house or custom group work may require a deposit stated in the quote. The quote identifies when the deposit becomes non-refundable. Before that date, cancellation receives the deposit less documented non-recoverable room, travel, printing, or specialist material costs already approved by the client.
Once tailored chart selection or custom folio work has started, the reasonable value of completed work is non-refundable. We do not deduct imaginary administrative charges; any partial refund calculation will be explained in writing.
Cancellation by Matrix Beaconcore
If we cancel a class and cannot provide the agreed instruction, you may choose a full refund or transfer to a replacement date. If a single meeting in an intensive must move, we first offer a reasonable replacement. If that replacement makes completion impractical, we offer a proportionate refund for the undelivered portion.
We are not responsible for unrelated travel, accommodation, market-data, or equipment costs. Where severe weather, public restrictions, building closure, illness, or another event beyond reasonable control prevents safe delivery, we will offer rescheduling, credit, or a refund for undelivered instruction as circumstances and Thai consumer law require.
How to request a refund
Email contact@matrix-beaconcore.click with the participant name, class, date, confirmation reference, reason, and preferred resolution. Do not send card or bank credentials by email. We acknowledge requests within two Bangkok business days and may ask for the minimum information needed to match the payment.
Approved refunds are sent to the original payment method wherever possible. Processing is initiated within 10 business days of approval; a bank or payment provider may take additional time to display the funds. We confirm any deduction and the reason before processing.
Exceptions and legal rights
We may make a compassionate exception for documented serious illness, bereavement, or transport disruption, but such exceptions depend on the facts and are not guaranteed. Nothing here limits mandatory refund or consumer rights under the laws of Thailand.